The Home Team Operations Centre leverages more data, sensors and Artificial Intelligence Virtual Analyst to interfere with systems to automate data acquisition, detect anomalies and trends to assist in decision-making. For example, contact operators will be assisted by an AI co-pilot, who will pick up key words from the caller in real-time, and help the contact operators anticipate issues and pull up useful information to support the operators.

The Home Team is integrating multiple ‘eyes’ to facilitate better sense-making and operational response. The sensors are currently integrated into the Home Team Department command posts, depending on operational needs.